Terms of Use
This English version is a courtesy translation. In case of any discrepancy, the French version prevails.
discountpoolsupplies.ca
Online store operated by
Aqua Fibre Innovation inc.
Version 1.1 — Effective October 22, 2026
Compliant with the Quebec Consumer Protection Act (CPA)
Preamble
Welcome to discountpoolsupplies.ca (the "Site"). The Site is an online store operated by Aqua Fibre Innovation inc. ("AFI", "we", "our"), a company legally incorporated and doing business in Quebec, Canada.
These terms of use (the "Terms") govern your use of the Site and any purchase you make on it. By browsing the Site, creating an account or placing an order, you acknowledge that you have read, understood and accepted these Terms.
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IMPORTANT NOTICE These Terms form a contract between you and AFI. Please read them carefully. If you do not accept these Terms, do not use the Site or make purchases on it. |
1. Legal information about AFI
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Field |
Value |
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Legal name |
Aqua Fibre Innovation inc. |
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Line of business |
Manufacture and sale of pools, spas and accessories |
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Head office |
14652 boulevard de la Colline, Québec, QC G3E 1H2 |
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Phone |
1-418-871-0658 |
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commercial@aquafibreinnovation.ca |
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Quebec enterprise number (NEQ) |
117055353 |
2. Definitions
In these Terms, the following terms have the meaning given below:
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Term |
Definition |
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AFI |
Aqua Fibre Innovation inc., operator of the Site. |
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Site |
The discountpoolsupplies.ca website and all its subpages. |
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User |
Any person who visits, browses or uses the Site. |
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Customer |
Any User who makes a purchase through the Site. |
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Account |
The personal space created by a User on the Site. |
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Products |
The goods offered for sale on the Site. |
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Order |
Any purchase request submitted by a Customer through the Site. |
3. Access to and use of the Site
3.1 Availability
AFI strives to keep the Site available 24 hours a day, 7 days a week. However, AFI does not guarantee uninterrupted availability and may temporarily suspend the Site for maintenance, updates or security reasons, without notice.
3.2 Eligibility
To make a purchase on the Site, you must:
• Be at least 18 years old or have reached the age of majority in your province or country of residence;
• Have the legal capacity to enter into a binding contract;
• Provide accurate, complete and up-to-date information;
• Use the Site for lawful purposes only.
3.3 User account
Some features of the Site require creating an Account. You are responsible for:
• Keeping your password confidential;
• All activity carried out through your Account;
• Notifying AFI immediately of any unauthorized use of your Account.
AFI cannot be held liable for losses resulting from unauthorized use of your Account caused by your negligence.
3.4 Prohibited uses
It is strictly prohibited to use the Site to:
• Violate any applicable law or regulation (provincial, federal or international);
• Attempt to gain unauthorized access to AFI's systems or to other users' accounts;
• Transmit viruses, malware or any destructive code;
• Collect data automatically (scraping, bots, robots) without AFI's written authorization;
• Resell the Products without AFI's prior written authorization;
• Impersonate a third party or provide false information;
• Interfere with the proper operation of the Site;
• Harass, threaten or defame any person through the Site's features.
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CONSEQUENCES Any prohibited use may result in the immediate suspension or closure of your Account, without notice or refund, and may lead to legal action. |
4. Products and orders
4.1 Product descriptions
AFI strives to present its Products accurately. Photos, descriptions, specifications and prices are provided for information purposes and may contain typographical or technical errors. Actual colours may differ slightly from the images because of differences between screens.
AFI reserves the right to correct any error and to update information at any time, without notice.
4.2 Availability
Product availability is shown on the Site at the time of ordering, but may change quickly. AFI does not guarantee the availability of a Product until the order is finally confirmed.
If an ordered Product becomes unavailable after your payment, AFI will notify you promptly and offer you:
• A full refund for the unavailable Product;
• An equivalent replacement Product (subject to your acceptance);
• Keeping the order with delayed delivery (if you agree).
4.3 Prices
All prices shown on the Site are in Canadian dollars (CAD) and do not include applicable taxes (GST and QST) or shipping costs, which are added at checkout.
AFI reserves the right to change prices at any time. The price that applies to your order is the one shown when the order is confirmed.
4.4 Ordering process
1. You select your Products and add them to the cart;
2. You go to the cart and review your order;
3. You provide your shipping and billing information;
4. You choose the delivery method and the payment method;
5. You accept these Terms before confirming;
6. You complete the payment;
7. You receive an order confirmation by email.
An order is considered accepted only once you receive AFI's confirmation email. AFI reserves the right to refuse any order without having to give reasons (e.g., suspected fraud, out of stock, obvious pricing error).
5. Payment
5.1 Accepted payment methods
• Credit cards: Visa, Mastercard, American Express;
• Debit cards (Interac Online, if available);
• Digital wallets: Apple Pay, Google Pay, Shop Pay (where available);
• Other methods offered by AFI from time to time.
5.2 Secure processing
Payments are processed by Stripe inc., a PCI-DSS Level 1 certified payment service provider. AFI never has access to your full credit card numbers. All transactions are encrypted (TLS/SSL) in transit.
5.3 Taxes
Applicable taxes are calculated automatically based on your shipping address:
• Quebec: GST (5%) + QST (9.975%) = 14.975%;
• Other Canadian provinces: taxes applicable in the province (HST or GST);
• Outside Canada: not applicable (import duties may apply at destination, at your expense).
5.4 Invoice
An electronic invoice is sent to you by email when your order is confirmed. You are responsible for keeping this invoice for your records.
6. Delivery
Delivery terms (areas served, lead times, costs, available methods) are detailed in our Shipping policy. By placing an order, you acknowledge that you have read this policy and accept it.
6.1 Lead times
Delivery times shown on the Site are estimates. AFI cannot guarantee these times, which depend on third parties (carriers, weather conditions, etc.). No refund will be granted for a reasonable delivery delay.
6.2 Transfer of risk
Ownership of and risks associated with the Products pass to the Customer upon delivery to the address provided or upon in-store pickup.
6.3 Inspection on receipt
It is your responsibility to check the condition of the Products on receipt. Any visible damage or missing item must be reported to AFI and to the carrier within 48 hours of delivery, with photos.
7. Returns, refunds and price guarantee
Return, refund and price guarantee terms are detailed in our dedicated policies:
• Return policy: /policies/refund-policy
• Shipping policy: /policies/shipping-policy
• Price guarantee: if you find the same product at a lower price from a known competitor, we match that price. Contact us to make a request.
These policies form an integral part of these Terms. In case of conflict, the specific policy prevails within its own area.
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CONSUMER PROTECTION Your statutory rights under the Quebec Consumer Protection Act (CPA) are in no way affected by these Terms or by AFI's policies. These Terms are not intended to restrict the rights the law grants you. |
8. Product warranties
8.1 Legal warranties
Products sold by AFI benefit from the legal warranties provided by the Quebec Consumer Protection Act (CPA) and the Civil Code of Québec, including:
• The legal warranty of quality (sections 37 and 38 CPA): the Product must be fit for the purpose for which it is intended for a reasonable length of time;
• The warranty against latent defects (article 1726 CCQ);
• The warranty of conformity with the description.
8.2 Conventional (manufacturer) warranties
Some Products are covered by a conventional warranty offered by the manufacturer, whose terms are specified on the Product page or in the documentation provided on delivery. This warranty is in addition to the legal warranties and does not replace them.
8.3 AFI warranty on fiberglass pools and spas
Fiberglass pools and spas manufactured by AFI are covered by specific warranties (including 50 years on the shell). The full terms are provided with each product and are available on aquafibreinnovation.ca.
8.4 Exclusions
The warranties do not cover:
• Normal wear and tear;
• Damage caused by misuse, non-compliant installation or improper maintenance;
• Damage caused by force majeure (lightning, flooding, etc.);
• Modifications or repairs carried out by an unauthorized third party.
9. Limitation of liability
9.1 Use of the Site
AFI strives to keep the Site up to date and free of errors, but cannot guarantee:
• The complete absence of errors or interruptions;
• The accuracy, completeness or currency of all information displayed;
• The compatibility of the Site with all devices and browsers.
9.2 Indirect damages
To the fullest extent permitted by law, AFI cannot be held liable for:
• Indirect, incidental or consequential damages (loss of profits, loss of data, loss of opportunities);
• Damages resulting from incorrect use or non-compliant installation of the Products;
• Damages caused by third parties (carriers, independent installers not engaged by AFI).
9.3 Liability cap
In any event, and subject to the protections granted by the CPA and the CCQ, AFI's total liability to you cannot exceed the total amount you paid for the order concerned during the last twelve (12) months.
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WHAT CANNOT BE EXCLUDED Nothing in these Terms limits or excludes our liability for fraud, fraudulent misrepresentation, gross negligence, bodily injury or death caused by our negligence, or any other liability that cannot be excluded by law under the law applicable in Quebec. |
10. Intellectual property
10.1 Site content
All content on the Site (text, images, photos, logos, videos, graphics, code, design, trademarks) is the exclusive property of AFI or its licensors and is protected by Canadian and international copyright, trademark and intellectual property laws.
10.2 Permitted use
AFI grants you a limited, non-exclusive, non-transferable and revocable licence to access and use the Site for personal, non-commercial purposes, in accordance with these Terms.
10.3 Prohibited uses
Without AFI's prior written authorization, it is prohibited to:
• Reproduce, copy, distribute, modify or create derivative works from the Site's content;
• Use the Site's content for commercial purposes;
• Use the trademarks, logos or trade names of AFI or its suppliers.
11. User-generated content
If the Site allows Users to submit content (reviews, photos, comments):
• You retain ownership of your content;
• You grant AFI a worldwide, non-exclusive, royalty-free licence to use, reproduce, display and distribute your content on the Site and in AFI's promotional material;
• You warrant that you hold the necessary rights to this content;
• You do not submit defamatory, hateful, obscene, illegal or misleading content.
AFI reserves the right (without obligation) to moderate, edit or remove any submitted content.
12. Links to third-party sites
The Site may contain links to third-party sites (manufacturers, partners, social networks). AFI has no control over these sites and accepts no responsibility for their content, availability or privacy practices.
Your use of third-party sites is at your own risk and is governed by their respective terms of use.
13. Protection of personal information
Your use of the Site and any purchase you make on it are governed by our Privacy policy. This policy complies with Quebec's Law 25 and with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
By using the Site, you acknowledge that you have read this policy and agree to the processing of your personal information in accordance with its terms.
14. Indemnification
You agree to indemnify and hold harmless AFI and its directors, officers, employees and agents from any claim, loss, damage or cost (including reasonable legal fees) arising from:
• Your breach of these Terms;
• Your unauthorized or illegal use of the Site;
• Your violation of the rights of a third party (intellectual property, privacy, etc.).
15. Changes to the Terms
AFI reserves the right to change these Terms at any time. Changes take effect as soon as they are published on the Site, with the date of the update indicated.
For substantial changes affecting your rights, AFI will notify you by reasonable means (email, banner on the Site) at least 30 days before they take effect.
It is your responsibility to review the Terms periodically. Your continued use of the Site after changes constitutes your acceptance of the new Terms.
16. Termination
AFI may suspend or close your Account, with or without notice, in the event of:
• A breach of these Terms;
• Suspected fraudulent or illegal activity;
• A request from a competent authority;
• Discontinuation of the Site by AFI.
You may close your Account at any time by writing to us at commercial@aquafibreinnovation.ca. Closing the Account does not affect obligations that arose before the closure (pending orders, payments due, active warranties).
17. Miscellaneous
17.1 Entire agreement
These Terms, the Privacy policy, the Return policy, the Shipping policy and the Price guarantee constitute the entire agreement between you and AFI regarding the use of the Site. They supersede any prior agreement on the same subject.
17.2 Severability
If any provision of these Terms is found to be invalid, illegal or unenforceable by a competent court, the other provisions remain in effect. The invalid provision will be deemed replaced by a valid provision that reflects the original intent as closely as possible.
17.3 No waiver
AFI's failure to strictly enforce a provision of the Terms does not constitute a waiver of its right to enforce it later.
17.4 Assignment
You may not assign your rights and obligations under these Terms without AFI's prior written consent. AFI may assign these Terms to any third-party entity in connection with a merger, acquisition or restructuring.
17.5 Force majeure
AFI cannot be held liable for any failure or delay in performing its obligations in the event of force majeure, including but not limited to natural disasters, pandemics, wars, strikes, infrastructure failures, cyberattacks or any other circumstance beyond its reasonable control.
18. Language
In accordance with Quebec's Charter of the French Language, these Terms are written in French. An English version may be provided as a courtesy translation; in case of any discrepancy between the versions, the French version prevails.
The parties have expressly requested that this agreement and all related documents be drawn up in French.
19. Governing law and jurisdiction
These Terms are governed by and interpreted in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of laws principles.
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JURISDICTION Any dispute relating to these Terms or to your use of the Site falls under the exclusive jurisdiction of the courts of Quebec, judicial district of Québec. However, if you are a consumer within the meaning of the Quebec Consumer Protection Act, this clause cannot deprive you of the remedies the law grants you in your district of residence. |
20. Contact us
For any question, comment or complaint about these Terms or your use of the Site:
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CONTACT Email: commercial@aquafibreinnovation.ca |
AFI undertakes to acknowledge receipt of any written request within 7 business days and to respond within 30 days of receipt.
21. Remedies under the Consumer Protection Act
If you believe that AFI has not met its obligations under the Quebec Consumer Protection Act, you may:
1. Contact us directly to try to resolve the dispute amicably;
2. File a complaint with the Office de la protection du consommateur (OPC):
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Office de la protection du consommateur (OPC) |
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Website |
opc.gouv.qc.ca |
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Phone |
1-888-672-2556 |
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Address |
400 boulevard Jean-Lesage, Québec, QC G1K 8W4 |
3. Take legal action, including before the Small Claims Division of the Court of Québec (up to $15,000).
By using discountpoolsupplies.ca, you acknowledge that you have read, understood and accepted these Terms of Use.
© 2026 Aqua Fibre Innovation inc. — All rights reserved.